Privacy Policy

1. Who we are

IVS Cleaning Ltd is responsible for the personal information it uses to manage its customer enquiries and cleaning services.

For privacy enquiries, rights requests or complaints, contact:

Email: info@ivscleaning.co.uk
Telephone: 020 7101 3870
Postal address: 31 Knebworth Avenue, E17 5AH

2. Information we collect

Depending on your interaction with us, we may collect:

– Your name, email address, telephone number and property or business address.
– Cleaning requirements, preferred dates, access instructions and booking details.
– Messages, quotation information and photographs you submit.
– Service correspondence, feedback, complaints and relevant incident information.
– Invoice, transaction and payment-status information.
– Marketing preferences and records of consent or withdrawal.
– Website technical information collected by the tools described in our cookie information.

We receive information directly from you and may receive relevant booking details from someone arranging cleaning on your behalf, such as a property manager.

Please avoid sending unnecessary information about other people, identity documents, payment-card details or sensitive personal circumstances through general enquiry forms.

3. Why we use information

We use relevant information to respond to enquiries, prepare quotations, arrange access, deliver agreed services and communicate about bookings.

Where you are entering into a contract with us, this processing is necessary to take steps at your request or perform that contract.

We may rely on legitimate interests to manage business enquiries, coordinate services with business contacts, maintain appropriate service records, resolve complaints and protect our business. Those interests must be balanced against your rights.

We process records where necessary to meet applicable legal obligations, including relevant accounting requirements.

Where we rely on consent, such as for optional marketing subscriptions, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

If information is needed to provide a quotation or service and you do not provide it, we may be unable to proceed.

4. Photographs and specialist enquiries

Photographs can help us assess property conditions, cleaning requirements or a service concern. Please include only what is necessary and avoid identifiable people, private documents and unrelated personal belongings where possible.

Specialist enquiries can reveal sensitive information. If processing special-category information is necessary, we must identify an appropriate additional legal condition and explain the relevant use.

5. Who receives information

Relevant information may be shared with cleaners or subcontractors assigned to your service, and with providers supporting bookings, communications, website hosting, payments and business administration.

Information may also be shared with professional advisers, insurers or authorities where necessary and lawful.

Information given directly to an external provider may also be covered by that provider’s own privacy notice.

6. International transfers

7. How long we keep information

We retain information for the relevant service, administrative or legal purpose and delete or anonymise it when it is no longer needed.

Information required for an active dispute or legal obligation may need to be retained longer.

8. Marketing

The website’s marketing subscription is separate from submitting a cleaning enquiry. Choosing not to subscribe does not prevent you from requesting a quotation.

You can withdraw a marketing subscription through the unsubscribe option in a message or by contacting info@ivscleaning.co.uk.

You have the right to object at any time to the use of your personal information for direct marketing.

Essential messages about an enquiry or booking are separate from promotional communications.

9. Your rights

Depending on the circumstances and the legal basis used, you may have rights to access your information, correct inaccuracies, request deletion, restrict processing, object to processing or receive certain information in a portable format.

You may withdraw consent where processing relies on consent. These rights are subject to applicable conditions and exceptions.

To make a request, email info@ivscleaning.co.uk. We may ask for proportionate information to verify your identity.

10. Questions and complaints

Please contact info@ivscleaning.co.uk with the subject “Privacy enquiry” or “Data protection complaint”.

We will acknowledge data protection complaints within 30 days and respond without undue delay.

You may also complain to the Information Commissioner’s Office. Information is available at https://ico.org.uk/make-a-complaint/.

11. Updates and other notices

We may update this notice when our services or information-handling arrangements change. The review date shown on this page identifies its latest review.

Applicant and subcontractor information requires a separate notice explaining recruitment and working-relationship processing.